Print FAQ

  • Australia

    Free Express Shipping on all orders.

    5-10 Buisness Days

    International

    -Flat $25 fee per order

    15-25 Buisness Days

  • Printing and shipping is done by Lucent Imaging in Canberra.

    All prints include an additional white border for framing.

    Border Sizes: S - 1cm / M - 2cm / L,XL,XXL - 3cm

  • All prints are printed on Cansons Platine Fibre Rag 310gsm paper stock.

    This archival, 100% cotton paper features a smooth satin finish that enhances colour and produces deep blacks, ensuring a gallery-quality print with exceptional longevity.

  • Returns & Exchanges

    We do not accept returns or exchanges. However, if there is an issue with your order, please get in contact via email within 30 days of receiving your item.

    Do you offer refunds?

    Refunds are only provided for orders that arrive damaged or if you receive the wrong item. If either of these situations applies to you, please reach out for assistance.

    Get in Contact

    matthew@matthewsherren.com

  • Effective Date: 06/2025

    These Terms of Service (“Terms”) govern your use of the website matthewsherren.com (the “Site”) and the purchase of products offered through the Site. By accessing or using the Site, you agree to be bound by these Terms.

    1. Products

    All products available for purchase on the Site consist of photography prints created by Matthew Sherren. Product descriptions, images, and specifications are provided for informational purposes only. Colors and details may vary due to differences in display settings and print production.

    2. Orders and Payment

    2.1 Orders are processed only after full payment is received.
    2.2 Prices are listed in local currency and are subject to changes on a biannual basis.
    2.3 We reserve the right to refuse or cancel any order where fraudulent or unauthorized activity is suspected.

    3. Shipping

    3.1 Products are shipped within Australia and internationally where available.
    3.2 Delivery times vary depending on the destination and carrier.
    3.3 We are not liable for shipping delays or failures caused by third-party carriers, customs processes, or events beyond our control.

    4. Intellectual Property

    All images, products, and content available on the Site are the exclusive intellectual property of Matthew Sherren. No materials may be copied, reproduced, distributed, or otherwise used without prior written authorization.

    5. Limitation of Liability

    To the maximum extent permitted by law, Matthew Sherren Photography shall not be liable for any indirect, incidental, consequential, or punitive damages arising from or related to your use of the Site or purchase of products.

    6. Governing Law

    These Terms are governed by the laws of the Commonwealth of Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts located in the Australian Capital Territory.

    7. Amendments

    We reserve the right to update or modify these Terms at any time without prior notice. Changes will be effective immediately upon posting to the Site.

    8. Contact Information

    For questions or concerns regarding these Terms, please contact matthew@matthewsherren.com.

  • Effective Date: 06/2025

    This Privacy Policy describes how personal information is collected, used, and protected when you access matthewsherren.com (the “Site”).

    1. Information Collected

    When using the Site, we may collect the following information:

    Personal details such as name, email address, billing and shipping addresses

    Payment information, processed securely through third-party providers

    Order history and transaction details

    Voluntary information provided by subscribing to newsletters or contacting us directly

    2. Use of Information

    Collected information may be used for the following purposes:

    To process and fulfill orders

    To provide shipping updates and order confirmations

    To respond to customer inquiries

    To send marketing communications where consent has been provided

    We do not sell or rent personal information to third parties.

    3. Payment Processing

    Payments are processed through secure third-party providers (such as Stripe, PayPal, or Squarespace Commerce). We do not have access to or store full payment details.

    4. Cookies and Analytics

    The Site may use cookies and similar technologies to improve functionality, enhance user experience, and monitor performance. Users may disable cookies through their browser settings, but this may affect the functionality of the Site.

    5. Data Security

    Reasonable technical and organizational measures are implemented to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute protection.

    6. Data Retention

    Personal information will be retained for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

    7. User Rights

    You may request access to, correction of, or deletion of your personal information by contacting us at matthew@matthewsherren.com.

    8. International Data Transfers

    If you access the Site from outside Australia, you acknowledge that your information may be transferred and processed in countries that may have different data protection laws.

    9. Amendments

    This Privacy Policy may be updated or revised from time to time. Changes will take effect immediately upon posting to the Site.

    10. Contact Information

    For questions regarding this Privacy Policy, please contact matthew@matthewsherren.com

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